Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Thailand. Here's how our Customer Care team is ready to help:

Customer Care Call Centre
Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway technology.

Service Clinic
You may drop off your unit for service at one of our Service Clinics. Engineers there will check the problem and book-in your unit for repair.

For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot. Otherwise, further diagnosis and repair will be needed; when the repair is completed, you will be notified by phone or e-mail.

• Site Map
• Press Room
• About Us
• Contact Us